KEY RESPONSIBILITIES 

• Responsible for managing complaints and engaging in conversations on digital media platforms.
• In charge of answering all guest complaints coming through the hotline.
• Organizing & handling customer trials for product feedback.
• Product training to new call center agents as well as performing regular audits.
• Supervising the guest relations team and taking quick decisions on major customer complaints.
• Working with operations to provide timely and innovative solutions to improve outlet performance.
• Providing customer service training and improving front counter service for all brands when requested.
• Preparing weekly reports to CEO on all locations’ performance and solutions as well as other reports based on request by CEO.

REQUIREMENTS

• Age between 30 – 45 Male / Female
• MBA or Degree in Hospitality management or business management or relevant field preferred.
• 2 – 5 Years of experience in relevant field is preferred.
• Willing to travel frequently to various locations.
• Willing to work on flexible working hours.
• Ability to take quick decisions.
• Possess good communication skills in English and Tamil language will be an added advantage.
• Sound knowledge of digital media platforms.
• Knowledge of Microsoft working environment.