Full Time

Guest Relations Manager /March 17, 2025

Colombo

Application ends: 2025-03-31

KEY RESPONSIBILITIES 

  • Responsible for managing complaints and engaging in conversations on digital media platforms.
  • In charge of answering all guest complaints coming through the hotline.
  • Organizing & handling customer trials for product feedback.
  • Product training to new call center agents as well as performing regular audits.
  • Supervising the guest relations team and taking quick decisions on major customer complaints.
  • Working with operations to provide timely and innovative solutions to improve outlet performance.
  • Providing customer service training and improving front counter service for all brands when requested.
  • Preparing weekly reports to CEO on all locations’ performance and solutions as well as other reports based on request by CEO.

REQUIREMENTS

  • Age between 30 – 45 Male / Female
  • MBA or Degree in Hospitality management or business management or relevant field preferred.
  • 2 – 5 Years of experience in relevant field is preferred.
  • Willing to travel frequently to various locations.
  • Willing to work on flexible working hours.
  • Ability to take quick decisions.
  • Possess good communication skills in English and Tamil language will be an added advantage.
  • Sound knowledge of digital media platforms.
  • Knowledge of Microsoft working environment.