The person will be responsible to ensure efficient and effective World Class Service to all stakeholders who connects Union Assurance via Hot Line and accomplish all assigned duties and responsible to support the achievement of Departments Objective while maintaining the set Service Standards of the Organization.
Principle Accountabilities:
Improve the Service Standards of Contact Centre.
Productivity & Quality Improvements on Contact Centre.
Effective use of available System Paths to minimize back office referring for operational matters.
Follows instructions, responds to management directions.
Qualifications and Experience:
A Bachelor’s degree from a recognized university.
Minimum 02 year Experience in Customer Care Management/Front Line/ Service Desk/ Call Centre Preferred.
Basic knowledge on competitors’ products and practices, trends & developments in the life insurance market in Sri Lanka.
Fair understanding on regulatory framework of Insurance industry.
An excellent command of the English & Sinhala language. Fluency in Tamil language will be an added advantage.
Possess good telephone ethics and customer service experience.
