Customer Care Agent - Banking Sector

We are hiring Customer Care Agents for a leading, top-ranked banking organization in Sri Lanka, based in Colombo. This is a great opportunity to start your career in a professional and supportive environment, especially for school leavers and individuals looking to grow in the banking sector.

Key Responsibilities:

• Handle inbound customer calls in a friendly and professional manner
• Provide accurate information about banking services
• Assist customers with inquiries and basic issue resolution
• Maintain clear and accurate records of interactions
• Deliver a positive customer experience at all times

Requirements:

• Fluency in English (spoken and written) with Sinhala or Tamil
• Good communication and interpersonal skills
• Basic knowledge of MS Office packages
• Willingness to learn and develop new skills
• Comfortable working in a team-oriented environment

Eligibility:

• School leavers are encouraged to apply – training will be provided