We are seeking professional, responsible, and customer-focused individuals for customer service operations supporting organizations within the banking and insurance sectors.
This is an excellent opportunity for individuals who value professionalism, clear communication, and delivering a high standard of service to customers.
KEY RESPONSIBILITIES
Handle customer inquiries and requests professionally
Understand customer requirements and provide appropriate assistance
Provide accurate information in accordance with established guidelines
Respond to customer concerns with patience and professionalism
Maintain a high standard of customer service
Accurately record relevant customer information
Follow established procedures and service standards
REQUIRED QUALIFICATIONS
Passed GCE O/L Examination
Passes in Mathematics and English at GCE O/L
Strong communication skills in English and Sinhala
Tamil language proficiency will be an added advantage
Good listening and interpersonal skills
Professional attitude and positive work ethic
Ability to work responsibly within a structured environment
Willingness to learn and follow established procedures
School Leavers are also can apply
The role involves assisting customers and handling their inquiries while maintaining the professional service standards expected within the banking and insurance sectors.
Candidates are expected to demonstrate professional conduct, punctuality, responsibility, patience, and respect when dealing with customers and colleagues.
📍 Location: Colombo
BUILD YOUR CAREER IN PROFESSIONAL CUSTOMER SERVICE
