Call Center Agent – Banking Sector

Kick-start your career in banking with one of Sri Lanka’s leading financial institutions.

Are you passionate about customer service and enjoy communicating with people? We are seeking energetic, customer-focused individuals to join our client’s Contact Centre team. Whether you’re a school leaver or looking to build your career, this is an excellent opportunity to gain valuable experience in the banking industry.

Key Responsibilities

• Handle inbound customer calls professionally and courteously.
• Provide accurate information regarding banking products and services.
• Assist customers with inquiries and resolve basic issues efficiently.
• Maintain accurate records of customer interactions.
• Deliver an outstanding customer experience while adhering to quality standards.

Candidate Profile

• Excellent spoken and written Sinhala
• Strong communication and interpersonal skills.
• Basic knowledge of Microsoft Office applications.
• Positive attitude with a willingness to learn.
• Ability to work effectively in a team-oriented environment.

Eligibility

• School leavers are encouraged to apply.

What We Offer

• Excellent opportunity to build a career in the banking sector.
• Comprehensive training and continuous professional development.
• Supportive and professional work environment.
• Clear career progression opportunities.
• Attractive and competitive remuneration package.