Call Center Agent – Banking Sector

We are looking for enthusiastic and customer-oriented Call Center Agents to join a well-established organization in the banking sector. This is a great opportunity for individuals looking to start or grow their career in a professional environment.

Key Responsibilities:

• Handle inbound customer calls in a friendly and professional manner
• Provide accurate information about banking services
• Assist customers with inquiries and basic issue resolution
• Maintain clear and accurate records of interactions
• Deliver a positive customer experience at all times

Requirements:

• Fluency in English (spoken and written) with Sinhala or Tamil
• Good communication and interpersonal skills
• Basic knowledge of MS Office packages
• Willingness to learn and develop new skills
• Comfortable working in a team-oriented environment

Eligibility:

• School leavers are encouraged to apply – training will be provided

What We Offer:

• Opportunity to gain experience in the banking sector
• Structured training and continuous support
• Friendly and professional working environment
• Career development opportunities
• Competitive salary package