GENERAL MANAGER - OPERATIONS (DELIFRANCE & CRYSTAL JADE)

KEY DUTIES & RESPONSIBILITIES

• Should be responsible for the overall operations of Delifrance outlets and Crystal Jade. Capable in devel-oping separate business plans to increase guest traffic and APC, enhance GP margins, identifying and evaluating competitors and motivating staff to achieve organizational KPIs.
• Managing restaurant P&L’s.
• Maintaining operation standards and product quality by adhering to policies and standards set by the brand.
• Maintains parent company satisfaction by monitoring, evaluating, and auditing food, beverage and service offerings, initiating improvements, building relationships with preferred parent companies.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
• Maintaining and improving overall customer experience & satisfaction by providing top-class service and products.
• Achieving company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

SKILL PROFILE

• Young, energetic, performance driven individual with a proven track record of managing teams and motivating individuals to perform.
• Should possess a MBA , bachelor degree or a Diploma in Hospitality Management or Business Man-agement.
• At least 10 years’ experience in a managerial role and 3 years’ experience in a Senior Manager role.
• Experience in the Restaurant or Hospitality industry is mandatory.
• Should be innovative, dynamic and able to work on tight deadlines around the clock where your creativity will be challenged.
• Should possess strong interpersonal skills and have an analytical mindset.
• Should be result oriented and be able to bring in fresh and innovative ideas to the business.