Customer Care Agent - Day Shift

An excellent career opportunity is available for individuals interested in pursuing a career in the banking industry. Suitable candidates, including freshers, are invited to apply for the position of Customer Care Agent.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries regarding banking products and services.
• Provide accurate information and assistance to customers.
• Maintain a high standard of customer service and professionalism.
• Record customer interactions and maintain accurate information in the relevant systems.
• Refer complex customer inquiries to the appropriate departments when necessary.

Candidate Requirements

• G.C.E. Ordinary Level or Advanced Level qualifications.
• Good communication skills in Sinhala and English.
• Basic computer literacy and typing skills.
• Good interpersonal and customer service skills.
• A positive attitude, willingness to learn, and ability to work effectively within a team.

Freshers are encouraged to apply