OPERATIONS MANAGER

JOB PROFILE

• Oversee the day-to-day operations within the mall to maintain the highest quality standards ensuring both tenant and customer needs are met effectively
• Supervise security personnel and janitorial staff to ensure a safe and clean environment
• Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures
• Foster and strengthen relationships with tenants, vendors, contractors and other support services
• Identify and implement strategies to drive footfall and increase sales opportunities for tenants
• Implement cost-reduction measures to optimise operational efficiency
• Ensure the safety and security of the mall and implement emergency response protocols as needed
• Plan and promote events, engage in active leasing and create promotional activities to attract visitors and boost revenue
• Conduct regular inspections of shops to maintain high standards
• Monitor photoshoots to ensure compliance with all mall policies
• Oversee washroom collections to ensure functionality throughout the facility
• Ensure operational compliance across all tenant shops
• Maintain a strong working relationship with the Police and other relevant key government institutions to support mall operations
• Maintain high-quality property standards through daily inspections and periodic preventive maintenance
• Ensuring all invoices are presented and approved within the designated operating budget authority levels, coordinating with finance and management for proper authorization
• Develop and implement operational policies and procedures that enhance the efficiency and effectiveness of the mall management

REQUIREMENTS

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s degree preferred)
• l0 – 1 5 years of experience in Property/Retail or facilities management
• Proven experience in operations management, with a track record in improving operational performance successfully
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams .
• Excellent analytical and problem-solving skills
• Ability to adapt to a fast-paced and dynamic work environment
• Age requirement : 30 to 45 Years
• Excellent communication skills, both verbal and written

If your profile fits the bill, share your CV with contact details of 2 non related referees.