Operations Manager

Full Time

Website odelonline ODEL PLC



  • Oversee the day-to-day operations within the mall to maintain the highest quality standards ensuring both tenant and customer needs are met effectively
  • Supervise security personnel and janitorial staff to ensure a safe and clean environment
  • Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures
  • Foster and strengthen relationships with tenants, vendors, contractors and other support services
  • Identify and implement strategies to drive footfall and increase sales opportunities for tenants
  • Implement cost-reduction measures to optimise operational efficiency
  • Ensure the safety and security of the mall and implement emergency response protocols as needed
  • Plan and promote events, engage in active leasing and create promotional activities to attract visitors and boost revenue
  • Conduct regular inspections of shops to maintain high standards
  • Monitor photoshoots to ensure compliance with all mall policies
  • Oversee washroom collections to ensure functionality throughout the facility
  • Ensure operational compliance across all tenant shops
  • Maintain a strong working relationship with the Police and other relevant key government institutions to support mall operations
  • Maintain high-quality property standards through daily inspections and periodic preventive maintenance
  • Ensuring all invoices are presented and approved within the designated operating budget authority levels, coordinating with finance and management for proper authorization
  • Develop and implement operational policies and procedures that enhance the efficiency and effectiveness of the mall management


  • Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s degree preferred)
  • l0 – 1 5 years of experience in Property/Retail or facilities management
  • Proven experience in operations management, with a track record in improving operational performance successfully
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire teams .
  • Excellent analytical and problem-solving skills
  • Ability to adapt to a fast-paced and dynamic work environment
  • Age requirement : 30 to 45 Years
  • Excellent communication skills, both verbal and written

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