Company Name With Held
We are seeking an experienced and dynamic Head of Operations to oversee and manage all operational aspects of our fuel station in Kurunegala.
Key Responsibilities:
1. Operational Management:
– Oversee daily operations of the fuel station, ensuring efficient and safe service delivery.
– Manage fuel inventory, including ordering, receiving, and monitoring stock levels.
– Ensure compliance with health, safety, and environmental regulations.
2. Staff Supervision:
– Recruit, train, and supervise station staff, fostering a positive and productive work environment.
– Schedule staff shifts and manage payroll in coordination with Upper management/owners
3. Customer Service:
– Maintain high standards of customer service, addressing customer inquiries and resolving complaints promptly.
– Implement customer feedback mechanisms to continuously improve service quality.
4. Financial Management:
– Monitor and control operational expenses, ensuring budget adherence.
– Prepare and analyse financial reports, including sales, revenue, and expense reports and daily sales.
5. Administrative Coordination:
– Maintain accurate records of transactions, inventory, and employee performance.
– Coordinate with suppliers, vendors, and maintenance teams to ensure station upkeep and availability of resources.
6. Marketing and Promotion:
– Develop and implement promotional strategies to increase sales and customer engagement.
– Collaborate with marketing/owners to execute local marketing campaigns.
Qualifications:
– Professional Qualification in Business Administration, Management, or a related field.
– Proven experience in management a similar role.
– Strong leadership and team management skills.
– Excellent communication and interpersonal abilities.
– Proficiency in MS Office and inventory management software.
– Strong problem-solving skills and attention to detail.
Benefits:
– Competitive salary and performance-based bonuses.
– Health and wellness benefits.
– Opportunities for professional development and career advancement.
– A supportive and inclusive work environment.