Customer Service Officer – Inbound

Customer Service Officer (Inbound)

Are you a good communicator looking to start a professional career in the banking or insurance sector?
We’re looking for friendly and energetic individuals to join our Inbound Call Center Team – No Sales. No Targets. Just Service.

Job Role

• Answer inbound customer calls politely and efficiently

• Provide accurate information on banking/insurance products & services

• Assist with basic inquiries, complaints, and service requests

• Record and update customer details in the system

• Forward complex issues to relevant departments

Ideal Candidates should have, 

• Excellent telephone manners & communication skills

• Fluency in English & Sinhala languages  (Tamil Speaking will be an added advantage)

• Calm and patient attitude when handling inquiries

• Passed GCE O/L or GCE A/L qualified (any stream)

• Basic computer literacy

• Freshers are encouraged to apply – full training provided

What we offer 

• Structured training in customer service

• Supportive & professional working environment

• Opportunities for career growth in banking/insurance

• Attractive salary + allowances