Asia Pacific Business Consortium (Pvt) Ltd
Call Center Agent (Customer Care)
A reputable Insurance company committed to delivering exceptional customer service and reliable protection solutions. We are seeking motivated and customer-oriented individuals to join the Call Center team.
Job Responsibilities
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Handle inbound calls in a professional and courteous manner.
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Assist customers with insurance policy information, coverage details, premiums, and basic claims inquiries.
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Provide accurate information and resolve customer concerns.
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Record customer interactions clearly in the system.
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Follow company guidelines and compliance standards.
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Meet service quality and performance targets.
Requirements
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Minimum G C E O/L Examination with passes in English & Mathematics.
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School Leavers are encouraged to apply.
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Good communication skills in English & Sinhala (Tamil speaking will be an advantage).
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Basic computer knowledge.
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Willingness to learn and grow in the insurance industry.
Key Skills
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Customer-focused mindset
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Good listening skills
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Positive attitude
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Quick learner
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Team player
What We Offer
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Comprehensive training (No prior experience required)
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Attractive salary + performance incentives
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Career growth opportunities within the industry
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Supportive and professional work environment