Asia Pacific Business Consortium (Pvt) Ltd
Recovery Call centre Agent - Banking Sector
A leading bank in Sri Lanka is looking for dynamic and motivated individuals to join their Recovery Call Centre Team.
Key Responsibilities
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Make outbound calls to customers regarding overdue payments.
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Negotiate and follow up on payment arrangements professionally.
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Maintain accurate records of all communication and updates.
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Ensure all recovery activities are handled in line with bank policies.
Requirements
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Excellent communication skills in Sinhala with English or Tamil languages.
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Ability to handle customers confidently and politely.
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Previous experience in a call centre or collections role will be an advantage.
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Freshers with strong communication and negotiation skills are welcome.
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Ability to work in a target-driven environment.
If you have strong communication skills and a goal-oriented mindset, this is a great opportunity to start your career in the banking sector!